Privacy Policy

Last Updated: 2026

Important: This Privacy Policy explains how PetCover Hub collects, uses, and shares your personal information when you use our lead generation service.

1. Who We Are

Company Name: PetCoverHub
Trading As: PetCover Hub
Website: www.petcoverhub.co.uk
Contact Email: [email protected]
Address: TBA

PetCover Hub is a lead generation service. We connect people looking for pet insurance with insurance providers who may be able to help them.

2. Information We Collect

Information You Provide to Us:

When you complete our form, we collect:

Pet Information: Pet’s name, type (dog/cat), age
Your Contact Details: Your full name, email address, phone number
Source Information: Where you found us (e.g., Facebook ad, Google)

Information We Collect Automatically:

Technical Data: IP address, browser type, device information
Usage Data: Pages visited, time spent on site, referring website
Cookies: See our Cookie Policy for details

3. How We Use Your Information

Primary Purpose – Lead Generation:

We share your information with insurance providers on our panel who may contact you to discuss pet insurance options. This is the main purpose of our service.

Other Uses:

To improve our website and services
To send you service-related communications (if you opt in)
To comply with legal obligations
To prevent fraud and ensure security
To analyze website performance and user behavior

4. Who We Share Your Information With

Insurance Providers: When you submit your details, we will pass them to insurance providers on our panel. These providers may contact you by phone, email, or SMS to discuss pet insurance options.

We may also share your information with:

Service Providers: Companies that help us operate our website (hosting, analytics, CRM)
Advertising Partners: Facebook, Google (for ad tracking and retargeting – if you opt in)
Legal Requirements: If required by law, court order, or regulatory authority

Current Insurance Provider Partners:

[List your insurance provider partners here, or state “A full list of our current provider partners is available on request”]

5. Your Rights (GDPR)

Under UK GDPR, you have the following rights:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure (“Right to be Forgotten”)

You can request that we delete your personal data in certain circumstances.

Right to Restrict Processing

You can ask us to limit how we use your data.

Right to Object

You can object to us processing your data for marketing purposes.

Right to Data Portability

You can request your data in a portable format to transfer to another service.

To exercise any of these rights, contact us at: [your email address]

6. How Long We Keep Your Information

We retain your personal information for:

Active Leads: Up to 12 months from submission
Marketing Communications: Until you unsubscribe
Legal Requirements: As required by law (typically 6 years for financial records)
Analytics Data: Up to 26 months (anonymized)

After these periods, we will securely delete or anonymize your information.

7. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: You have given us explicit consent to share your details with insurance providers
Legitimate Interests: Operating our lead generation business and improving our services
Legal Obligation: Complying with FCA regulations and legal requirements

8. Cookies

We use cookies to:

Remember your preferences
Track website analytics
Enable advertising and retargeting
Improve user experience

For full details, please see our Cookie Policy.

9. Security

We take the security of your data seriously and implement appropriate measures including:

SSL encryption for data transmission
Secure server infrastructure
Access controls and authentication
Regular security audits
Staff training on data protection

However, no internet transmission is completely secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (including insurance providers). We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing information.

11. Children’s Privacy

Our service is not intended for individuals under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

12. International Transfers

Your data is primarily stored and processed in the UK/EEA. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

13. Marketing Communications

If you opt in to receive marketing communications:

We may send you information about pet insurance and related services
You can unsubscribe at any time using the link in our emails
We will not send marketing to you if you have not opted in

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new policy on our website
Updating the “Last Updated” date at the top
Sending you an email (if we have your consent)

15. Complaints

If you have concerns about how we handle your data, please contact us first at [your email address].

If you’re not satisfied with our response, you can complain to:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: [your email address]

Address: [Your registered business address]

Phone: [Your contact number]